Dial Pad Menu

The Dial Pad Menu is where you configure what digits correlate with an application.

Click into the Auto Attendant you want to adjust the dial pad menu for. When you select a digit, you will see the applications you can assign.

The applications you can assign to a number are as follows:

User

The User option as seen below will allow you to forward the caller to an extension on the system of another user. It will also give you the option to add a prefix to the call ID so the user that call is being forwarded to knows the call is being routed from an auto attendant.

Conference

The Conference option will allow you to forward the call to the conference bridge you enter into the “Enter bridge name, extension” option field. 

Call Queue

The Directory option sends the call to the company directory.

Directory

The Voicemail option will forward a caller to the voicemail extension entered.

Voicemail

The Voicemail option will forward a caller to the voicemail extension entered.

Voicemail Management

Voicemail Management option as seen below allows users on the system to enter their extension number and pin. Then they can check messages and manage their voicemail account.

External Number

The External Number option will forward the call to another telephone number.

Play Message

The Play Message option allows you to record a message that will be played to the caller. You can also decide how to route the call after the message has been played.

Repeat Prompt

The Repeat Prompt option will replay the menu prompt message.

Add Tier

Once another tier has been added you will see the same options except for Add Tier. As you cannot add another tier. The option for the Previous Menu appears so the caller can route back to the original Auto Attendant level. You cannot add a tier to 0 or to the star key.