Changing Treatment of a Phone Number
Clicking the edit icon next to the phone number, as seen in the image below, will open a “Edit” window for that phone number.
Clicking on the “Treatment” dropdown allows you to select what application is going to be handling the call.
The available applications are:
Available Number
This option will keep the number available and will have the phone number appear in the drop down for application options offering for a direct number to be selected.
User
Allows you to select a user’s extension in the organization to route the calls to.
Conference
Allows you select a conference bridge to send the call to.
Call Queue
Allows you to select a call queue to route the phone number to. It will also let you select the options for: No announcement, announce the number of callers in a queue, announce average expected wait time.
Voicemail
Selecting Voicemail as the application will allow you to send the caller to a voicemail box of a user on the system. You will also see the option Enable enhanced voicemail appear. When enabling it will allow the caller to press 0 to be routed out of the voicemail box.
Auto Attendant
When selecting Auto Attendant the Auto Attendant field appears which will allow you to select which Auto Attendant you would like the call routed to.
SIP Trunk
Allows you to route calls to another SIP trunk if any are configured for your organization.
PSTN Number
This option allows you to route the call to another phone number for the call to be sent to. Helpful if you need to route calls to a 3rd party call center.
Once the Treatment has been selected from the dropdown, a field will appear and allow you to enter the desired extension as the destination.