Clicking the gear icon next to the Dial Pad menu opens the “Options” window. From here, you can configure settings that control the caller’s experience.

Enable Dial by Extension

Allows you to enable calling extensions directly from the Auto Attendant if the caller knows the user’s extension number.

If No Key is Pressed

Allows you to select a dial pad menu option, repeat the menu prompt recording, or hang up the call if no digit is pressed when the caller is in the Auto Attendant.

If Unassigned Key is Pressed

Configure what to do with the call if the caller does not press any digits when in the auto attendant and what do to if the caller presses a key that is not configured in the Dial Pad.