Received Calls

Received Calls

Shows the last 200 calls received.

To access Received Calls:

1. Log into CommPortal at grid4.wpenginepowered.com/commportal

2. Click the Messages & Calls page in the top menu bar.

3. Click the Received tab in the submenu:

Rejected Calls

Rejected Calls

This tab shows you all calls your phone rejected. You must set a rule through the Call Manager to enable your phone to reject calls.

To find Rejected Calls:

1. Log into CommPortal at grid4.wpenginepowered.com/commportal

2. Click the Messages & Calls page in the top main menu

3. Click the Rejected tab in the submenu:

Contacts Overview

Contacts Overview

The Contacts page consists of your contact list, groups, extensions, and short codes.

To access Contacts:

1. Log into CommPortal at grid4.wpenginepowered.com/commportal

2. Click the Contacts page along the top menu bar:

• Contact List: Allows you to manage your personal contact list.

• Extensions: Shows you the extension numbers within your business.

• Short Codes: Shows you your business’s numeric speed dials.

Add a New Contact

Add a New Contact

1. Log into CommPortal at grid4.wpenginepowered.com/commportal

2. Click the Contacts page along the top menu bar

2. Click on New Contact

3. Enter the details for your new contact in the text boxes provided

4. You can select the radio button to the right of a number to indicate that it is the preferred number for this Contact.

5. Hit Save

The maximum number of contacts is 1,000.

Edit a Contact

Edit a Contact

1. Log into CommPortal grid4.wpenginepowered.com/commportal

2. Click the Contacts page along the top menu bar.

3. Select the contact you wish to edit from the list on the left hand side of the screen

4. Click Edit (which will appear after selecting a contact)

5. Modify or add any details

6. Click Save

Delete a Contact

Delete a Contact

1. Log into CommPortal at grid4.wpenginepowered.com/commportal

2. Click the Contacts page in the top menu bar.

3. Select the contact you wish to delete from the list on the left hand side of the screen

4. Click Delete on the top right (it will appear after you select a contact).

Groups

Groups

You can manage your contacts by assigning them to groups. For example you might have a group for “Work” contacts and another group for “Personal” contacts. You may also make your calls behave differently when different groups contact you.

To access Groups do the following:

1. Log into CommPortal at grid4.wpenginepowered.com/commportal

2. Click the Contacts page in the top menu bar.

3. This tab will display the Contact List page which includes contacts and groups.

To Add a New Group, follow these steps:

1. Click on New Group

2. Enter a name for the group in Group Name

3. Enter an ID for the group in Telephone ID

4. Select any contacts you want to be in the group from the list on the right hand side.

5. Click on Save

To Edit a Group, follow these steps:

1. Select the group on the left hand side

2. Click on Edit

3. Change the group settings, or members

4. Click on Save

To Delete a Group, follow these steps:

1. Select the group on the left hand side

2. Click on Delete

User Extensions

Extensions

The Extensions section lists of all the extensions in your business group.

To access the Extensions page:

1. Log into your CommPortal at grid4.wpenginepowered.com/commportal

2. Click the Contacts page in the top menu bar.

3. Click the Extensions tab in the submenu below the top menu bar:

To use Click To Dial to call any of these extensions, follow these steps:

1. Click on the number of the extension you wish to call

2. Select the Dial option

Short Codes

Short Codes

The Short Codes section shows you all of the speed dials set up for all the phones in your business group.

To access your Short Codes:

  1. Log into your CommPortal at grid4.wpenginepowered.com/commportal
  2. Click the Contacts page on the top menu bar.
  3. Click the Short Codes tab in the submenu below the top menu bar:

You can dial these short codes from any phone in the business group to reach the destination.

Your administrator sets these Short Codes.

Administrator: Adding Short Codes

  1. Log into Admin Portal https://commportal.grid4.com/bg/
  1. Select Short Codes from the left column.

  2.  Short Codes can be assigned by Department.
  3. To add a short code, click Add. Enter the short code you wish to use and the telephone number you would like associated with that code and department (optional). Click Add again.
  4. Confirm the new short code and number in the refreshed screen.

Incoming Call Manager

Incoming Call Manager (ICM) Overview

Incoming Call Manager provides end-users with a powerful rules-based routing services allowing them to configure when, where and which calls are delivered to them. Subscribers use the advanced rules-based routing to configure an advanced Sets of Rules for their incoming calls. For example, a subscriber might want to forward calls from family and friends to a home phone, while forwarding calls from the office directly to voicemail, or to screen calls from a particular number.

To access the Incoming Call Manager:

  1. Log into CommPortal at grid4.wpenginepowered.com/commportal
  2. CommPortal’s homepage is the Dashboard.

To configure Incoming Call Manager, follow the steps defined in this section.

• Summary: Gives you a description of what will happen to incoming calls.

• Rules: Allows you to forward your calls/lines/phones and change your forwarding settings.

  • Weekly Schedule: Allows you to set different rules depending on the day and time.

Please note: the calendar begins on Monday – Not Sunday.

  • Special Days: Lets you set rules for special days ahead of time to be applied for future days. The “Go To Today” can be used for unexpected office closures or partial workdays.  Click on the day, then click “Apply”. The day will be highlighted. The schedule will return to normal on the next un-highlighted day.

Please note: the calendar begins on Monday – not Sunday.