After selecting the Messages & Calls page in the top menu bar, the first tab displayed is Messages.
The Messages page shows you all stored voice messages, both those you have listened to and those you haven’t. Unheard messages are shown in bold:
Log into CommPortal at grid4.wpenginepowered.com/commportal
1. Click the Messages & Calls page in the top menu
2. Click the message you want to listen to so it is highlighted:
To listen to a message:
1. Click on the Play icon to the left of the message.
2. A voicemail player will pop up, load, and play the message.
With this player you can:
• See when the message was received and how long it is.
• Pause, rewind and fast forward the message.
• Mute the player or change the volume.
• Delete the message, or Save it to disk.
• Close the player.
To Delete a Message do the following:
1. Log into CommPortal at grid4.wpenginepowered.com/commportal
2. Click the Messages & Calls page on the top menu bar
3. Click the message you want to delete so it is highlighted:
You can delete a voice message two ways:
1. Select the voice message and click on the Delete button to the right 
OR
1. Click the play button to the left of the voice message so it opens the voicemail player.
2. Select the Delete button on the voicemail player
To Mark a Message as New, follow these steps:
1. Log into CommPortal at grid4.wpenginepowered.com/commportal
2. Click the Messages & Calls page in the top menu bar.
3. Select the down arrow labeled Actions in the right hand corner, then Mark as New.
After deleting a fax or a voicemail, you may recover it in the deleted tab. The CommPortal will hold 1 Gigabit of memory. Therefore, it is suggested you periodically permanently delete the messages in this tab.
To access the Deleted tab:
1. Log into CommPortal at grid4.wpenginepowered.com/commportal
2. Click the Messages & Calls page in the top menu bar.
3. Click the Deleted tab in the submenu:
This page shows you the last 10 calls that have been made, including those which were made using Click To Dial.
To access the Dialed Calls tab:
1. Log into Commportal at grid4.wpenginepowered.com/commportal
2. Click the Messages & Calls page in the top menu bar.
3. Click the Dialed tab in the submenu.
To add the number of someone you called to your Contacts, follow these steps:
1. Log into CommPortal at grid4.wpenginepowered.com/commportal
2. Click the Messages and Calls tab at the top bar.
3. Click on Dialed in the sub navigation bar.
4. Click on the name or number of the missed caller and select Add to Contacts
5. This will now take you to the Contacts page. Enter the details for your new contact and click on Save.
Shows the last 200 calls received.
To access Received Calls:
1. Log into CommPortal at grid4.wpenginepowered.com/commportal
2. Click the Messages & Calls page in the top menu bar.
3. Click the Received tab in the submenu:
This tab shows you all calls your phone rejected. You must set a rule through the Call Manager to enable your phone to reject calls.
To find Rejected Calls:
1. Log into CommPortal at grid4.wpenginepowered.com/commportal
2. Click the Messages & Calls page in the top main menu
3. Click the Rejected tab in the submenu:
The Contacts page consists of your contact list, groups, extensions, and short codes.
To access Contacts:
1. Log into CommPortal at grid4.wpenginepowered.com/commportal
2. Click the Contacts page along the top menu bar:
• Contact List: Allows you to manage your personal contact list.
• Extensions: Shows you the extension numbers within your business.
• Short Codes: Shows you your business’s numeric speed dials.
