SmartCOMM®
Cloud Phone System
Grid4's Cloud Phone System replaces your old phone system, including mobile and desktop applications, IP phones, web-based administration and a solution built on Grid4's reliable carrier cloud.
Grid4 has been delivering cloud phone system solutions to businesses since 2007. We've encountered almost every known issue, and we know how to work with your team to ensure the system is set up exactly how you expect and with no surprises. Our Michigan-based support staff is aways just an email or phone call away to help with any issues or concerns.
Lower Cost of Ownership
Grid4 performs all upgrades and removes all license fees and maintenance costs while eliminating capital expense.
Flexibility
Easily manage your phone system anytime and anywhere through a simple, online user interface.
Efficient Call Management
Utilize “big-business” call management features such as auto attendant, music on hold, caller ID, call forwarding and conference calling.
Mobility
Integration with mobile devices provides the ability to easily manage a mobile workforce.
- Virtual Assistant (IVR)
- Music On Hold
- Multi-Line Hunt Groups
- Web based Administration
- Voicemail & Fax to Email
- Detailed Reporting
- Online Account Management
- Click to Dial
MaX UC Mobile and Desktop App
Use integrated app technology to take control of your customer experience. Empower your users to leverage the features of Grid4’s Cloud Phone System from any device whether in the office or working remotely.
What is MaX UC?
MaX UC is a fully featured desktop and mobile app that transforms your traditional desk phone into a cloud-based app experience enabling your team to make and take phone calls, instant messages (IM), or video calls from any Internet connected device. Integrated presence capabilities allow users to see the real-time status of coworkers – available, offline, on the phone, or in a meeting.
MaX UC is fully integrated into Grid4’s advanced IP network and provides reliable performance with 24/7 support. Your sensitive company and personal information is safeguarded with our industry standard security and privacy measures.
When team members are able to work from anywhere, MaX UC becomes a critical part of your business continuity strategy.
Features
- Softphone Application
- Instant Messaging
- Seamlessly Move Calls Between Devices
- Mid-Call Features – transfer, park, hold, etc.
- Contact Integration
- Video Calling
- Compatible with iOS and Android
- Compatible with Windows and OSX
- Call Recording
- 3.7” adjustable graphical LCD
- 10/100/1000 Gigabit Ethernet
- Built in Bluetooth
- Built in Wi-Fi
- Supports 10 lines
- Capable of pairing DECT cordless handsets via dongle
- 5 feature keys: message, headset, mute, redial, hands-free speakerphone
- Supports Headset/Expansion Modules
- 4” adjustable color LCD
- 10/100/1000 Gigabit Ethernet
- Built in Bluetooth
- Built in Wi-Fi
- Supports 16 lines
- Capable of pairing DECT cordless handsets via dongle
- 7 feature keys: message, headset, mute, redial, hands-free speakerphone
- Supports Headset/Expansion Modules
- 7” adjustable touchscreen color LCD
- 10/100/1000 Gigabit Ethernet
- Built in Bluetooth
- Built in Wi-Fi
- Supports 16 lines
- Capable of pairing DECT cordless handsets via dongle
- 7 feature keys: message, headset, mute, redial, hands-free speakerphone
- Supports Headset/Expansion Modules
- 2.7″ 192×64 pixel graphical LCD
- 6 lines
- 5 feature keys: message, headset, mute, redial, hands-free speakerphone
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset/Expansion Modules
- 4.3″ 480×272 pixel COLOR LCD
- 10 lines
- 7 feature keys: message, headset, hold, mute, transfer, redial, hands-free speakerphone
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset/Expansion Modules
- 7″ 480×272 pixel COLOR LCD
- touch screen
- 29 one-touch DSS keys
- 7 feature keys: message, headset, hold, mute, transfer, redial, hands-free speakerphone
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset/Expansion Modules
- 1.8″ 128×160 pixel COLOR LCD
- Compact design, comfortable to carry and handle
- Stable HD Voice
- 4 lines
- LCD screen with backlight
- Built-in-two-port, 10/100/1000 Gigabit Ethernet switch – lets you share a connection with your computer
- 8 programmable top keys
- Press-and-hold speeddial key configuration feature
- Supports up to 9 call lines with LEDs
- Wideband handset
- Wideband, full-duplex speakerphone for handsfree calls
- Supports Headset/Expansion Modules
- 3.5” QVGA color TFT LCD with backlight
- Built-in, two-port 10/100/1000 Gigabit Ethernet switch – lets you share a connection with your computer
- USB 2.0 port (100mA maximum)
- 6 programmable and 4 context-sensitive softkeys Welcome 7
- Press-and-hold speed dial key configuration feature
- Supports up to 24 call lines with LEDs
- Wideband handset
- Wideband, full-duplex speakerphone for handsfree calls
- Supports Headset/Expansion Modules
- 4.3” QVGA color TFT LCD with backlight
- Built-in-two-port, 10/100/1000 Gigabit Ethernet switch – lets you share a connection with your computer
- USB 2.0 port (100mA maximum)
- 12 programmable and 5 context-sensitive softkeys Welcome 7
- Press-and-hold Speed dial key configuration feature
- Supports up to 24 call lines with LEDs
- Wideband handset
- Wideband, full-duplex speakerphone for handsfree calls
- Supports Headset/Expansion Modules
- 2.8″ 320×240 pixel graphical LCD
- 4 lines
- 12 key dial pad, speaker, mute, headset volume
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset
- 3.5″ 320×240 pixel COLOR LCD
- 6 lines
- 12 key dial pad, speaker, mute, headset volume
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset
- 4.3″ 480×272 pixel COLOR LCD
- 12 lines
- touch screen
- 12 key dial pad, speaker, mute, headset volume, messages, hold, transfer
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset/Expansion Modules
- 3.2″ 208×104 pixel graphical LCD
- 6 lines
- 12 key dial pad, speaker, mute, headset volume
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset
- 3.2″ 320×240 pixel COLOR LCD
- 12 lines
- 12 key dial pad, speaker, mute, headset volume
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset
- 3.2″ 320×240 pixel COLOR LCD
- 12 lines
- touch screen
- 12 key dial pad, speaker, mute, headset volume, messages, hold, transfer
- HD Voice (headset & speaker)
- Gigabit Ethernet
- Supports Headset/Expansion Modules
Cloud Contact Center
A simple, intelligent way to optimize the customer's experience when they call your business. Cloud Contact Center creates a powerful, efficient call routing and handling system that boosts the customer experience, improves operational performance and enhances your image.
Enhanced Customer Experience
Valuable reports document customer interactions, allowing you to predict customer behavior and plan accordingly, resulting in increasing customer loyalty.
Increased Efficiency
Intelligent call routing and handling assigns agents to queues based on current traffic or wait times.
Agent Status Dashboard
The Agent Status Dashboard shows available queues along with their current wait time, callers waiting and staffing level. It displays inbound call information and allows agents to log in and out.
Performance Evaluation
Identify agents that are struggling or under-performing so administrators can address the issue and improve customer experience.